We welcome any general comments about the services we provide and any suggestions of ways we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Complaints Manager is Kassim Kurji. You may also seek advice from the Patient Experience Team at CAPCCG.pet@nhs.net or freephone 0800 279 2535 or 01223 725588. An independent advocacy service is available to provide support if you are making, or thinking of making, a complaint about your NHS care or treatment. Visit www.nhscomplaintsadvocacy.org.

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